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How We Handle Your Information

We collect account details, device data and payment information when you register or fund your wallet through bKash, Nagad or Rocket. This policy explains what we gather, why we need it, how long we keep it, and how you control your data.

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64444 How We Handle Your Information

Data Handling Standards

We protect your account with SSL encryption, two-factor authentication options, automated fraud monitoring and regular security audits. Data access is restricted to authorised staff who need it to verify payments, resolve disputes or maintain platform stability. We review our privacy practices regularly to align with evolving data-protection standards in the markets we serve.

Collection Scope

We gather your email, phone, device identifier, IP address, payment details for bKash, Nagad and Rocket transactions, session timestamps and game activity. This allows us to verify your identity, process deposits and withdrawals, detect suspicious behaviour and comply with financial record rules.

Cookie Management

Essential cookies maintain your login session. Analytics cookies track page views and feature usage so we can improve navigation. Payment cookies connect you to bKash, Nagad and Rocket gateways. You can block optional cookies in your browser without losing account access or wallet functionality.

Security Layers

Your password is hashed with industry-standard algorithms. Payment data moves through encrypted channels. We monitor login patterns for unusual activity and prompt you to confirm identity if we detect a new device or location. Regular penetration tests help us find and fix vulnerabilities before they affect you.

Retention and Deletion

Active account data remains accessible while you use the platform. After account closure we archive records for the period required by financial regulation in relevant jurisdictions, then permanently delete them. You can request early deletion if local law grants that right and no legal hold applies.

Privacy Support Channels

Reach our data-protection desk through live chat, email or the account portal if you want to review what information we hold, request a correction, ask for deletion after account closure, or raise a concern about how your data is handled. Response times vary based on request complexity and verification steps.

Live Chat Open the chat widget in the bottom corner of any page to speak with a support agent about data requests, cookie settings, retention questions or account-security concerns in real time during business hours.
Email Desk Send your privacy query to the support email shown in your account dashboard. Include your registered email and a clear description of your request so we can verify your identity and route it to the data-protection team.
Account Portal Log in to view your current data settings, download a copy of your information, update contact details or submit a deletion request. All actions are logged and you receive confirmation once processed.

Privacy Policy Questions

We collect your email, phone number, device identifier, IP address and payment details when you fund through bKash, Nagad or Rocket. This data lets us verify your identity, process transactions, prevent fraud and maintain session security as required by platform operation.

We archive closed account records for the minimum period required by financial record-keeping rules in relevant jurisdictions, typically several years. Once that retention period expires and no legal hold applies, we permanently delete your information. You can request early deletion if local law grants that right.

Yes. Log in to your account portal and navigate to the data-access section to download a copy of your information, or contact our support desk with your registered email to request a detailed report. We verify your identity before releasing data to protect your privacy.

We share your information only with payment processors like bKash, Nagad and Rocket, anti-fraud services and technical partners under strict confidentiality terms. We do not sell your data to advertisers or use it for purposes beyond platform operation. All partners are bound by data-protection agreements.

Essential cookies keep you logged in and are required for core functionality. Analytics and payment cookies are optional. Adjust your browser settings to block non-essential cookies without losing account access. The cookie banner on your first visit lets you accept or decline optional categories before they load.

Open the live chat widget, email our support desk or log in to your account portal to submit a privacy request. Include your registered email and describe what you need so we can verify your identity and route it to the data-protection team. Response times vary by request complexity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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